* BKP_SHIPPING POLICY

SHIPPING & HANDLING

Deco26 currently offers free shipping on every order. This promotion may change periodically. To keep updated with our latest shipping promotions, sign up to our newsletter. Deco26 ships to Canada, the US, the UK, Australia, and Germany.

Shipping & Handling charges are as follows:

UK

USA

CANADA

AUSTRALIA

EUROPE

Orders can be tracked at :

• USA: https://www.usps.com/shipping/trackandconfirm.htm
• CANADA: https://www.canadapost.ca/trackweb/en#/home
• UK: https://www3.royalmail.com/track-your-item
• AUSTRALIA: https://auspost.com.au/mypost/track
• Or directly from https://deco26.com/apps/tracktor/track, with your order number and your email address.

We have four different fulfillment centers: Canada, the United States, the United Kingdom, and China. If there is a lack of inventory from your nearest location, we will ship your order from the closest warehouse with available quantities.

After you have placed your order, it takes us 1-2 business days to process your order and have it ready for the shipping center. Please keep in mind that during holidays or limited edition launches, this processing time may vary. Thank you for your patience.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from the Postal Service (USPS, Post Canada, Royal Mail, and Australia Post) or air and ground transportation strikes or delays.

Packages undeliverable by USPS, Post Canada, Royal Mail, and Australia Post will be cancelled and refunded once received and processed at our shipping hub.

If you choose the Standard Shipping option and for any reason we are unable to deliver your order within 5-10 business days, we will issue a full refund of your Standard Shipping costs. Your order will consequently be processed as a Free Shipping order with a delivery time of 8-21 business days.

PAYMENT METHODS

Currently, we accept Visa, MasterCard, and American Express. When your credit card is authorized, funds are put on hold until the transaction is completed. When the order is verified, the payment is processed.

Your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed. Be sure to correctly spell City/Province/Territory names and avoid using abbreviations unless that is how your information appears on your statement. Please contact your financial institution if you need the exact billing address associated with your credit card.


CREDIT CARD SECURITY

Deco26 provides safe and secure checkout by encrypting your credit card information using SSL. We have partnered with Stripe, Inc. (stripe.com), Google Pay, and Apple Pay to ensure payment is made safely. To reduce the possibility of unauthorized access, the details of your card will be encrypted.


FRAUD PROTECTION

All payment forms are subject to verification and review by Deco26. Deco26 reserves the right to refuse to process any transaction, sale, or shipment of orders due to suspected fraud or unauthorized or illegal activity.



ORDER PROCESSING

When you place an order with Deco26, the funds are reserved for us by your bank - we don't actually take the money until your order has been confirmed and sent to our warehouse. If you cancel your order, it may take up to 4-6 business days for your bank or card issuer to make your funds available to you again.



CHANGE OR CANCEL AN ORDER

You have 60 minutes after completing your order to cancel it. You have 6 hours after completing your order to update it. We're really quick at packing your order up which means we can't make any changes once you've placed it.


RETURN POLICY

If you are not completely satisfied with your purchase, you may return the item(s) you purchased in their original condition within 14 days of delivery. Upon receipt of the item(s), the purchase price will be refunded. Your shipping is only refunded if all items within the order are returned.

Please note:

Items bought on sale cannot be refunded or returned for a credit note and will simply be forwarded back to the sender.



Please return your item(s) to us following the method below:

Before sending your item(s) back, please contact us to notify us of your intent to return your items with your full name, order ID number, and the details of all the item(s) you wish to return and why. Our friendly customer service team will then be able to provide you with a return authorization number, a return address and any other details that will assist you in the steps you need to process a return. Please note that orders with no return authorization number will not be accepted therefore not be refunded. To get in touch with our customer service team, at the bottom of this page, fill in the required details in the Contact Us’ box.

REFUNDS: Please note, we do not issue refunds for non-faulty items or items bought on sale.

All returns must include a tracking number (USPS, Canada Post, Royal Mail, UPS, FedEx, Australia Post). If the customer fails to provide a tracking number upon request, Deco26 reserves the right to refuse store credit or a refund for the item. Deco26 is not liable if any losses incurred when returning your item back for replacement. The item is the customers' responsibility until it is received back at our facility. The item will be subject to inspection upon arrival, if deemed to be unfit for return (worn, washed or used in any way or falls outside our given timeframe for returns), your item will be refused and returned to sender.

By returning your item(s) you, the customer, have acknowledged and agreed to cover any costs involved in order to receive store credit or a refund. We do not cover return shipping costs and we are not responsible for lost packages.

PURCHASE LIMIT POLICY

In an effort to provide as many customers as possible with the opportunity to purchase our products, we are limiting the total number of units that can be purchased per product, to both one per household and one per customer.


SHIPPING DELAYS (COVID-19)

Due to increased order volumes, we are experiencing some shipping delays.

Why? Our warehouses have boosted their health and safety measures during COVID-19 - because everyone’s wellbeing is a top priority.

As a result, your delivery might be delayed by about 2-3 weeks, as well as additional courier delays beyond our control.

We appreciate your patience and are grateful for your support. We apologize for any inconvenience this update may cause.